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Best Buy Business Privacy Policy
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OUR PRIVACY COMMITMENT

Best Buy Co., Inc.

The Best Buy Companies value the relationship we have with our customers and are committed to responsible information handling practices.

The Best Buy Companies operate businesses, retail stores and websites under the names, among others, Best Buy (BestBuy.com), Best Buy For Business/Best Buy Direct (BestBuyForBusiness.com), Best Buy Canada (BestBuyCanada.ca), Pacific Sales (PacificSales.com), Magnolia Audio Video (Magnoliaav.com), and Geek Squad (GeekSquad.com). Best Buy Co., Inc. is the parent company of the Best Buy Companies, and as such, if you provide information to any Best Buy businesses, stores or websites, this information may be combined or shared between current or future Best Buy Co., Inc. entities and subsidiaries.

Although our businesses, stores and websites have unique services and offerings, they share a similar privacy philosophy. The Best Buy Companies follow these privacy principles in our conduct in the collection, use, release and security of customer information both online and offline:

  • Providing you NOTICE of our information practices.
  • Giving you CHOICES about how your data will be used.
  • Providing you the opportunity to UPDATE or CORRECT your personal information.
  • Using information SECURITY safeguards.
  • Limiting the SHARING of your information.
  • Committing to COMPLYING with applicable privacy requirements.
  • Providing you with means to CONTACT US about privacy-related issues.

Each member of the Best Buy Companies, and/or each website maintained by a member of the Best Buy companies, may have its own privacy policy, which it may modify as needed consistent with these principles.

PRIVACY POLICY

Best Buy For Business/Best Buy Direct

The following Privacy Policy describes the information and privacy practices for Best Buy For Business/Best Buy Direct call centers and BestBuyForBusiness.com (the Best Buy For Business and Best Buy Direct website). By doing business with our call center or website, you consent to the information practices described in this policy.

This Privacy Policy does not apply to other Best Buy websites, Best Buy retail stores or third party websites that may be accessible through the Best Buy For Business/Best Buy Direct website. Our site may contain links to other sites operated by third parties, including, but not limited, to third party sites that display the Best Buy trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

To assist you with reading through our Privacy Policy, we have provided answers to questions that you may find most important:

WHAT INFORMATION DOES BEST BUY FOR BUSINESS/BEST BUY DIRECT COLLECT AND HOW IS THE INFORMATION USED?

What information we collect.

We collect business information such as your contact information (e.g., name, title, company name, industry, number of employees, e-mail address, etc.), billing/shipping information (credit card number, shipping address), or your preferences (product wish-lists, likes and dislikes relating to the products we may sell).

When submitting information about your business on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects click-stream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.

When we collect information.

When you are working with the Best Buy For Business/Best Buy Direct call center or visiting our website, we may ask that you provide certain information about yourself, your business or your organization. For example, we request information when you set up an account online, purchase products or services, schedule delivery or installation, join a frequent buyer program, participate in a sweepstakes, promotion or survey, contact us with a question or concern or participate in other activities.

In addition, when using our website, our servers may collect click-stream information as described above. We may also use third parties to provide us personal and other information to improve the accuracy of our customer database, to increase our understanding of our customers or to identify potential customers. To help us understand and enhance our interactions with you, we may also permit third parties (such as web analytic providers, advertising companies, and others) to collect personal and other information about your online activities over time on our websites and across other sites on the internet.

How the information is used.

We use the information you provide in order to 1) fulfill requests for products, services or information, 2) administer shopping or reward club accounts, 3) provide customer services, 4) administer sweepstakes or promotions, 5) offer new products and services, 6) measure and improve the effectiveness of our website, our marketing endeavors or our services and offers, 7) tailor our online, catalog or phone offerings to your preferences, 8) administer surveys, 9) send marketing communications or 10) other business purposes.

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DOES THE BEST BUY FOR BUSINESS/BEST BUY DIRECT WEBSITE USE COOKIES OR OTHER TECHNOLOGIES TO INDIRECTLY COLLECT INFORMATION?

Cookies and other Technologies

We use cookies to create a more personalized shopping experience for visitors to our site. A cookie is a small data file that a website may send to your browser and which may then be stored on your hard drive. Our website uses cookies to simulate a continuous connection.

Cookies let us "remember" information about your preferences and session, and allow you to move within areas of our website without reintroducing yourself. No personally identifiable information is stored in these cookies.

Our Web server automatically collects the address of the website that you came from before visiting our site, which browser you used to view our site, and any search terms you have entered on our site.

Our website may also use other technologies to track which pages on our website our visitors view. This non-identifiable click-stream data helps us understand how visitors use our website.

Our websites and mobile applications are not designed to respond to "do not track" requests from browsers.

Third Party Service Providers

Our website may use third party service providers to serve ads, send e-mails, and analyze website traffic on our behalf. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this website so we can provide advertisements about goods and services that may be of interest to your business or organization. For this purpose, we may also provide these third party service providers anonymous information about your site navigation and purchases.

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DOES BEST BUY FOR BUSINESS/BEST BUY DIRECT SHARE THE INFORMATION I'VE PROVIDED?

Best Buy For Business/Best Buy Direct does not sell or rent customer information to third parties.

We may need to share information about your business or organization with third parties to perform services on our behalf such as; fulfilling our customer's orders, sending Best Buy For Business/Best Buy Direct marketing communications, delivering packages, scheduling and performing installation, servicing products, fulfilling subscription services, conducting research or surveys, sending regular mail and e-mail on our behalf, or processing credit card payments.

Best Buy For Business/Best Buy Direct is a business segment of Best Buy Stores, L.P., a member of the Best Buy Companies. As such, any information you provide to us either online or offline may be combined or shared between current or future Best Buy entities and subsidiaries. This Privacy Policy does not apply to any other Best Buy companies or subsidiaries. Any information shared with another Best Buy entity is subject to the privacy policy applicable to that entity. However, please be assured that any information received by any of the Best Buy Companies is handled according to Best Buy's Privacy Commitment.

We may be required to provide information about your business or organization in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share information about your business or organization when we believe that such action is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also share your information in the event of a corporate sale, merger, reorganization, dissolution or similar event.

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DO I HAVE CHOICES REGARDING HOW MY INFORMATION IS USED FOR MARKETING PURPOSES?

Once we receive your information, Best Buy For Business/Best Buy Direct may begin marketing to you at any time. However, you always have the choice regarding whether or not you receive marketing communications from Best Buy For Business/Best Buy Direct. However, whether your business or organization is receiving marketing communications from us or not, you can request to opt-out of any Best Buy For Business/Best Buy Direct marketing communications at any time.

To opt-out of receiving marketing communications from Best Buy For Business/Best Buy Direct, please do one of the following:

  1. Follow directions on a marketing e-mail or direct mail communication from us.
  2. Call 1-800-373-3050
  3. Send an e-mail with your current contact information to BBFBCustomerSupport@bestbuy.com
  4. Send a request with your current contact information to:

    Best Buy Corporate Campus
    Attn: Customer Care/Privacy
    7601 Penn Avenue South
    Richfield, MN 55423-3645

If you send an e-mail or letter request, please be sure to include your full name, title, business or organization name, address, phone number and e-mail address and indicate specifically what type of marketing communications you wish to stop receiving. This will ensure we identify you correctly in our systems and accurately process your opt-out request.

We will take the appropriate steps to implement your request to opt-out. Please note that due to production and mailing timelines, it may take up to 10 business days for e-mails, up to six weeks for direct mail, and up to 30 days for the call center to make the requested change. Until that change takes effect, your business or organization may still receive marketing communications from us.

Also, please note that you may still receive business-related communications such as order confirmations, product recall information or other administrative communications.

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HOW CAN I UPDATE OR CHANGE MY BUSINESS INFORMATION?

Best Buy For Business/Best Buy Direct wants your information and preferences to be accurate and complete. We provide several different methods for you to update or change the information you give us.

To update or change your business or organization information:

  1. If you've created an account on BestBuyBusiness.com, you can update your information after logging into your account.
  2. Call 1-800-373-3050
  3. Send an e-mail with your current contact information to BBFBCustomerSupport@bestbuy.com
  4. Send a request with your current contact information to:

    Best Buy Corporate Campus
    Attn: Customer Care/Privacy
    7601 Penn Avenue South
    Richfield, MN 55423-3645

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HOW DOES BEST BUY FOR BUSINESS/BEST BUY DIRECT SECURE INFORMATION ABOUT MY BUSINESS OR ORGANIZATION?

Whether you are shopping online or working with the Best Buy For Business/Best Buy Direct call center, we have security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control.

Safe Shopping Policy

Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The Best Buy For Business/Best Buy Direct website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. In-store Web stations operate over a private, secure network.

Choosing a Personal Password

When you create an online account on the Best Buy For Business/Best Buy Direct website, you need to select a personal password that you will remember. It must be at least 6 characters. To maximize your level of protection, you should choose a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your passwords or any account information.

Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. We cannot ensure or warrant the security of any information you transmit to us by e-mail and you do so at your own risk.

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WHOM CAN I CONTACT IF I HAVE QUESTIONS OR CONCERNS?

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

  1. Call 1-800-373-3050
  2. Send an e-mail with your current contact information to BBFBCustomerSupport@bestbuy.com
  3. Send a request with your current contact information to:

    Best Buy Corporate Campus
    Attn: Customer Care/Privacy
    7601 Penn Avenue South
    Richfield, MN 55423-3645

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WILL THIS PRIVACY POLICY CHANGE?

Because our websites and businesses will continue to implement new technologies and improve the services and features we provide, this Privacy Policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online or offline, how we use it and what choices you have. If we change our information practices or this Privacy Policy in such a way that information about your business or organization may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

Last revision date: 12/03/2015

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